Returns & Exchanges
At Annies Hallmark & Gretchens Hallmark, we want you to love your purchase; if you are not entirely satisfied, we offer a 30-day return policy for most items in their original condition. Please ensure all tags and packaging are intact to qualify for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or visit one of our retail locations with your original order number and receipt to begin the process.
Package Your Items
Carefully place the unused items back into their original packaging, ensuring all protective materials are included to prevent damage during transit.
Ship or Drop Off
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, or simply bring it to the service desk at our store.
Receive Refund
Once our team inspects the returned merchandise, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing